FAQ

Orders are shipped within 7–14 business days based on your location. Delivery times may vary depending on the destination.

Yes, we do offer free shipping on all orders!

We accept returns within 30 days of purchase. To be eligible, items must be unused, unopened, and in their original packaging. A receipt or order number is required for processing your return.

Please reach out to us within 7 days of delivery at veveetoys@gmail.com with your order number, a description of the issue, and clear photos of the damaged product and packaging. We'll make it right by offering a replacement or refund.

Yes! Once your order has shipped, you’ll receive a tracking number via email. You can use this number to track your order’s status and estimated delivery date. If you have any issues with tracking, feel free to reach out to us at veveetoys@gmail.com, and we’ll be happy to assist you!